MD
Mthandeni D

1 reviews | Active since Jun 2012

04 Jan 2018, 11:19

Capitec in Breach of Contract

Capitec told me two weeks ago when I took up their loan that they will gladly cancel the death, disability and retrenchment cover if I produce proof of cover from another institution, this is on their recorded call that is binding, and then I call in today and they tell me I can't cancel it. I will sue you all the way and I will take away all my accounts if you try to play your tricks on me. Listen to your calls and fix this nonsense!

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Jan 2018, 11:41
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Jacqueline Radyn will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank