capitec implicates us when we not the one who takes the ***** money - see my twitter responses

my account is blocked for 2 weeks now , and i cant get it sorted , please can you help me with this very specific situation , the team leaders and branch manager are trying too , but this system capitec has is so delaying and distasteful 10:34 AM 3 new messages Hi Shabeer, if your account has a ***** stop on it. All banks are provided the right to place a stop on an account when suspected of ***** in order to mitigate the risk of money laundering and deposit ****s. Should you feel this is incorrect you can provide a branch with an affidavit from the police. 10:48 AM hi 10:59 AM How may we assist? 11:00 AM i have done that and the stop was suppose to be removed - but then capitec does not investigate the account by seeing 100,000 transactions done succesfully over 4 years but only 4-5 cases - all resolved - over 4 years 11:00 AM i am an honest trader and they looking at me like i taken ***** money from the ****mers - i only sell goods online like a normal store - these people who get paid ****** money go and spend it at shops and stores online - we - so how can we be implicated when we take nmoney from legit people who unfortunately they have taken money from wrong people - THEY SHOULD BE LIABLE FOR THEIR MISTAKES - not us the stores like shoprite and petrol stations and cafe - we cannot be liable for this 11:03 AM Please contact our Client Care team on *** to follow up on the matter. 11:06 AM i have - cant come right i have also sent emails now to complaints waiting for feedback 11:08 AM what i want to know is - why am i the fault ? IF THE PEOPLE WHO RECEIVED THE ***** MONEY FIRST - THEY MUST BE RESPONSIBLE - because they take n ***** money - the bank can get a sheriff to hold their properties for the sum of the ***** - why must we the stores get the issues when we already given goods to the people who paid us - there is no way of knowing they have ****** money we take ID and phone numbers and call the person to ask if they paying us for goods - we video call them - to make sure they are no ****mers why must we be the one to face the music ? they must be - they have wealth to cover their mistakes 11:11 AM · Sent No file chosen