Capitec immediate payment that took more than 3 days

I transfer a 5800 to an fnb account on the 2019/11/05 using an immediate payment still today the receipiant didn't get the money. I have the bank statement of the recipient as proof nothing from capitec. I called their customer service line they told me they don't know what happen I must wait for 7-14.days for the Metter to be resolve. Capitec is a **** I never knew they will do such I have been hearing stories about Capitec I never knew its true until it happened to me. If you banking with Capitec becareful