Capitec ignoring customers

There has been 25 transactions of an international payment trying to go through on my account, for each time the transaction declines, im being charged. I have phoned and emailed customer care at capitec, no assistance a week later. I have to move my money from one account to another the whole time now and this is frustrating as when money is being deposited into my bank account, they take all of these fees. I have not done any international card purchases, I have told the bank this, they dont assist in blocking these transactions, nothing. I will need to change banks now! Thanks for nothing!