Capitec ignores/refuses to follow up on complaint of Cashiers giving out private information

<p>I hope all other Capitec clients takes note of this issue, as this Bank will refuse to handle and correct any issues like this: On 13 May 2016, I lodged a HelloPeter complaint on Capitec Cashiers giving out private information. Also that CAPITEC Helpdesk removed MY COMPLAINT from the system, so there is no record of it!! I was THEN promised here, by Capitec, that it is taken seriously, and WILL be followed up ASAP. I was phoned back by GUGU, and after I told him what my feeling is about the way Capitec REFUSES TO RESOLVE THIS ISSUE, I was told by him that it is MY "angle" handling the complaint that led to me NOT GETTING ANYWERE !!! (so 1: my "angle", lets Capitec Cashiers give out private info, 2: Makes my Helpdesk complaint disappear, 3: Makes Capitec REFUSING TO SOLVE THIS SERIOUS ISSUE??) I ENDED THE CALL, phoned back and asked to speak to a senior manager and was refused any contact details. Gugu continuously picked up the phoned (explaining it is a Capitec branch), whereby I told him IN NO UNCERTAIN TERMS THAT I DO NOT WANT TO SPEAK TO HIM AS HE IS *********** -I want to speak to a person higher up!! He refused any contact details, phoned back later and said his Area Manager, and a "lady from head office will phone you". AGAIN one week later - NO CALLS RECEIVED!! IN ORTHER WORDS: Capitec refuses to sort out this issue, chose to ignore the seriousness of it, and as such I am referring my complaint to the banking ombudsman now.</p>