Capitec ignores me after i was ****med

I was ****med by people who had multiple accounts with Capitec. I paid in total R165 000 into these accounts. When i reported it as a **** the forensics department and customercare department handle this query very poorly. Then they said the money is gone and i must go to the police and open a case. And then all emails to forensics are ignored. Also i emailed customer service on Friday and theres no reply. Capitec treated me with total disregard and disrespect and when i ask further questions they completely ignore me.