Capitec ideocracy

About a week and a half ago I went to Capitec Burgundy centre to apply for a new card Lo and behold the first time I tried to use the card it came back invalid pin I lodged a complaint here on Peter.com and was contacted by a consultant who said he would investigate and get back to me. So today I get this response:-Following our investigation, we confirm that, in line with banking protocols, clients are required to enter and confirm a PIN when receiving a replacement card, regardless of whether the previous card expired or was replaced for another reason. Now I ask you with tears in my eyes why in Gods name would I give another pin no when I am so used to the one I have. To say that I did is just plain and simply stupid. But once again did I expect these clowns who work for capitac to understand I never put the pin in that made the transaction invalid. If I did I have to be mentally challenged but to all intents and purposes it looks like they are