TI
Tashneem I

1 reviews | Active since Mar 2021

04 Mar 2021, 00:25

CAPITEC I WANT MY MONEY!!

On Sunday I went for drive with my kids and purchased food, came to 189.40. Capitec took this money I even got an sms however on Tuesday morning at 4am I got an sms of the same amount being deducted again as well as the music app debit which was also deducted on Sunday and again on Tuesday morning. It's Thursday morning and another deduction from my damn savings account of 150 which is now called a set off fee!! What the hell capitec!! I called the call center on Wednesday and was placed on hold twice for the phone to be dropped in my ear. I called again to escalate the matter and was placed on hold and then the phone got disconnected again!! So since none of your pathetic agents will help me with my missing money. I hope you see this review!! You guys are pathetic. And I want my money

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Mar 2021, 09:12
Official
Good day Tashneem 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank