Capitec I have seldom come across such total and complete incompetence.

I have never had a problem with Capitec before and have found them to be great and extremely competent. I am an account holder and decided that, in order to pay all internet purchases I would request a Capitec credit card. I went into a Capitec branch and filled in the required information. All good and the card was issued. This was on Wednesday. On Friday, I decided to confirm that the card was active and purchased an item at Checkers, for about R150.00 The card was rejected. I then went back to the branch and asked what the problem might be. The consultant then telephoned the department concerned, and they said that they did not have confirmation of the DebiCheck. The consultant informed them that I had confirmed it on my app whilst in front of him. They then stated, they didn't know that and would come back to him. On Monday he contacted me and said ok, he had received permission to confirm. I then again, went into the branch and he telephoned the relevant department. They then said no, they had to stop the present card and issue a new one. I then had to go through all the paraphernalia again. This to me was inexplicable, however no problem I did the necessary, and said I would come back when he phoned, I could wait. On Monday I received an sms stating the card had been stopped. I received a call today, Tuesday, from the consultant saying he had received permission to issue a new card. I went into the branch again, this was now for the fourth time. When I got there the consultant had everything ready and telephoned the relative department. They told him, that all was ok but they were not ready and would come back to him. This takes incompetence to an art level. I now give up. Just to emphasize the consultant was amazing, and was just as frustrated as I.