Capitec I had enough

It's been a week that I transferred money to my other account from Capitec. After numerous calls I received a reference number they got in contact with me asking for my bankstatment from account I made the transfer too. Did send all documentation. Last night asked again and got feedback did not receive statement resend statement they confirm they received statement now after two emails asking how far is the investigation no reply. Please Capitec do not send me a reply on Hello Peter and say you will look into this matter because it's been a week. I also reported it to the ombudsman ref Y7D03ND5