capitec "How can we help you make things difficult by moving backwards today, tomorrow, together

had a loan with capitec that went into arrears due to me not working for a 1 month.1st month only made aware of pro rata when I started working at the new job.Went to bank not able to reverse the payment as only one side of loan paid,the consultant I spoke to by the way looked almost like why are you bothering me got better things to do kind of attitude,get a call from outbound call centre advised they can go ahead next month with both payments go to bank this morning they take out 3 payments having queried this they tell me it s the arrears of the previous month although I have made arrangements.Lady at kuilsriver as helpful as ever when she calls the call centre they are the most unhelpful bunch you can find.Wandile the guy i speak to does not even hear what i have to say he just rambles on and on a bout procedure.Eventually get to speak Manager who will do a call listening. The service I got from capitec felt like I was in a government departmentm do you guys get your consultants of the street.I cannot wait for my loan to finished if i could give you a -10 I would,