Capitec horrible service (customer care)

On 7th August 2020 At around 11:41 I withdrew my R2200 from an atm the atm approved the transaction and it started to make that noise to show that the money is coming a few seconds go by the atm shuts down u get an sms money out R2200 I buy airtime for 50r and called capitec customer care I spoke to a lady she told me that she lodged a quiery the money should be back in 24hours I asked the lady to sms me the reference number of the call she agreed I said it twice even and she agreed but she did not do it As I'm writing this review now the date is 10august I have not received a cent or any form of feedback my landlord ia going to kick me out today I have not eaten since yesterday nor do I have any money to go to the nearest brunch This is my cell no *** ***

M makabane if anyone can reach out I would appreciate it I'm so dine with capitec and I shall see to it that I spread the word as far as possible