Capitec horrible service!!

I am so upset with Capitec bank Protea Glen mall to be exact. A deposit was made into my account for R4000 and the atm malfunctioned and went out of services. A dispute was logged by one of the consultants and I was told within a couple of hours on the same day it would reflect or I would receive it no later than 24hrs. More than 24 hrs later I still don’t have my money,I call the call centre and they tell me an investigation is being logged and it would take 48hrs to resolve! That money is for my fees and I’m writing my exams,so I shouldn’t write exams because Capitec is investigating something that was cause by their atms instead of giving me my money I am getting the run around? The consultant was there when this happened what is the investigation about exactly?! Now I have to miss my exam because of bad service….i will definitely take them to task if I miss my exams and they will pay for any damages/delays incurred. I’m disgusted!