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Luan G

1 reviews | Active since Apr 2021

30 Oct 2025, 13:41

CAPITEC - HORRIBLE SERVICE AND TREATMENT!

Day 7 after my account was frozen (im apparently dead) and with my my current capitec complaint and no feedback, no solution, no turn around time. My account is still frozen after i submitted the neccessary document needed to prove to Capitec that im not deceased and alive and well - even after going to a branch, doing biometrics and verifying my identification IN THE BANK! My debit orders are starting to bounce, my healthy credit score is taking a beating and my medical aid will be suspended. Capitec DOES NOT CARE!!! Ive been with Capitec for many years and this is the cruel treatment im getting! What a HORRIBLE HORRIBLE way to treat a human being by playing God with a persons whole life! Absurd and disgusting bank!

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Replies (2)
Capitec Bank
Capitec Bank's reply30 Oct 2025, 14:37
Official
Good day Luan, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
LG
Luan G's update31 Oct 2025, 10:07
Reviewer Update
Nobody is getting back to me. Its been a full week since my account was frozen and i have to borrow money to get by on a daily basis. Ive been to capitec clearwater mall to verify my identity and id. Ive submitted the hanis life status document as well but till no response, eta or anything. NOTHING! This is starting to look really suspicious as there is a large amount of money in my account and with capitec keeping me in the dark, i suspect ***** is involved here but capitec keep me in the dark. You are playing god with a human being`s livelyhood here but you dont care. I want my account unfrozen asap!!