FG
Francois G

1 reviews | Active since Mar 2017

04 Mar 2024, 18:45

Capitec, Horrible for credit!!!!

I have been a Capitec bank customer since 07/01/2013. Since Nov 2023 there has been over 80k going into my account. My credit score with Transunion shows as excellent... With all that being said, Capitec will not even look at opening a credit card or Capitec vehicle finance. You are saying affordability. I have R500 in monthly debt on accounts. Not once have you asked me for income and expense amounts. Today, I walked into your Springs branch and got treated like I was a little kid. Is this what I get for 11 years of loyalty Capitec? I have an FNB account also, it seems like I will be moving my salary into that account from here on out. Will be closing my Capitec account within this week. I am honestly disappointed in you Capitec. You are in my eyes, the worst bank in SA at the moment!!!

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Replies (2)
Capitec Bank
Capitec Bank's reply04 Mar 2024, 19:41
Official
Good day Francois 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
FG
Francois G's update13 Mar 2024, 11:12
Reviewer Update
Good day Capitec,

Your assigned designated official is just as terrible as the rest of the company. I asked twice for feedback since she contacted me, nothing yet.

I will close my account over the weekend and just use my FNB account from here on out.

Thanx for 11 years of nothing.