Capitec holding my money on a pending transaction

I made an online purchase from Takealot and paid using my Capitec card. The payment went through on my side, but about an hour later I received an email from Takealot saying they had not received my payment.

When I checked the Capitec app, the money had already left my account but was marked as pending. This confirms the problem is with Capitec not clearing the payment. Because of this, Takealot has not received my money, and I cannot get my order delivered.

This is not the first time, my sister experienced the same issue before, and Capitec kept sending her back and forth, asking for a statement from the company she purchased from. That makes no sense because the company cannot provide proof of payment they never received.

I am asking Capitec to urgently do one of two things:

Clear the payment so that Takealot receives it. OR

Cancel the pending transaction immediately and return the money back into my account.

This delay is unacceptable, and I do not want to be gaslighted or pushed around. The money is stuck with Capitec, not with Takealot, and I need this resolved quickly.