CAPITEC HOLDING MY MONEY HOSTAGE

Capitec locked my tax free account. 5 werks and I atill cant get my money. They log incudents and say resolved.they claim to have called me but nothing my side. Ive been verified in the bank 3 x, why must they phone you 3 days later to get your money. Capitec is going down the s hole. Im sick of this . I csll thr call centre. They someone will call me now. Still waiting. What if I didnt have a phone, surely security in bank is enough