KF
Keanu F

1 reviews | Active since Jan 2023

25 Feb 2023, 12:46

Capitec Holding My Funds Hostage

Capitec Bank has permanently closed my account due to "multiple ***** cases" made against me and for the sole reason of "trading on behalf of others"

Both the above statements are false and aren't being backed up by Capitec.

Firstly, yes I was trading on a secure platform called Binance. By means of using their P2P market, I bought and sold crypto currency from other individuals via the website.

Not once have I ever traded on behalf of someone else nor do you have proof that I was as mentioned by your forensics department ?

Secondly, the case that was made in January revolving the transcation on the 31st of December. That has absolutely nothing to do with me, all documents have been provided by myself and the young lady and yet Capitec still has the nerve to state that the mentioned case is also part of the reason my account is locked.

You stated that there are multiple ***** cases made against me yet no case was directly made against me?

There are two incidents, the above mentioned and the person that unfortunately paid *****ed funds into my bank account. How does anybody verify that the funds they are being paid in relations to selling something is not *****ed, please inform me?

Capitec are quick to make false assumptions and allegations against me without backing up the above mentioned information and don't even mention that I am allowed to take my funds out of the account.

Instead all they tell me when I had to call many many many times per day for weeks is that the account will remain permanently locked due to the multiple fruaud cases, trading on the account and trading on behalf of others.

Please do show me a single ***** case made DIRECTLY against me and prove that I was trading on behalf of others.

Absolutely disgusting that you now hold the funds in my account that has nothing to do with this investigation hostage, leaving me to ask friends and family for money to eat.

This must leave a great sense of pride in your eyes as a bank, using your so called "justice system" to slander and punish those you feel fit.

I have contacted the Ombudsman to help me get my money out of the bank that is right fully mine. You're absolutely the worst bank that I have ever dealt with, keep the account closed by all means but release the funds that belong to me.

Legally you cannot ***** my money just because of the false statements made against me. You support services have been nothing more than a headache to me, thanks for making me need to suffer and beg others for money to eat.

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Replies (1)
Capitec Bank
Capitec Bank's reply25 Feb 2023, 12:53
Official
Good day Keanu De Franca
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank