Capitec holding funds

Capitec has recived a call from FNB stating I'm inlvoved in a some pry**** ****, They didnt bother to contact me, instead the took funds from my account. I contacted them, was advised to got to the police station to provde an avidave and bring proof of payments that where sent to my account on the 31st of October, after doing so they consulated opened the wrong case and stated the issue will be resloved within 24-48 working hours, after countless back to back call with both them and FNB, issue has still not been resolved and FNB has confirmed that no money was sent by their client of the stated amount, neither does my bank statement prove that I have not recvied money from the FNB client. Right now my things are on hold can't pay my childs transport or fees as well as my wifi as these funds are on hold. The consultant would drop the call after you have told them what the query is about. I have never seen a bank that does not put their clients 1st and also doesn't care about their clients needs. They very quick to put funds on hold but very slow to resolve a query. This is the second time I am having issues with Capitec. Worst bank ever