KL
Kabelo L

1 reviews | Active since Dec 2018

15 Aug 2023, 06:06

Capitec Hold on account

I tried to access my salary paid into my Capitec account scheduled for the 15th - but usually 1 or 2 days before. Only to find that my account has been put on hold due a R90.00 (YES! - NINETY RAND!) that was deposited into my account without my knowledge!. My family depends on me from the 15th of every month for food and transport amongst other things! I was told to go to the police station to get a sworn affidavit done then only after told I should go to a branch. I dont have a penny to my name now and reading reports this will take Months! All this for R90!!

I cannot have this resolved online and will sure get a warning from walk as I am unable to go anywhere without access to my bank account. The worst decision I have ever made was switching from FNB to Capitec!!!

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Replies (1)
Capitec Bank
Capitec Bank's reply15 Aug 2023, 08:45
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.