Capitec Herm****

A month ago there was a big misunderstanding between a guest house owner and myself, i was paranoid about paying a deposit into her account. I contacted standard bank as i bank with them for possible *****, she banks with capitec so standard bank contacted capitec, capitec said i had to go write an afidavid before they could block her account or take necessary action. I didnt do the afidavid as it got cleared up before i could. Capitec then went through with blocking her account without the afidavid, 3 weeks after it had been blocked she realized it was me. I then had to go to the police and write an afidavid to explain the misunderstanding so that they could unblock her account, today i was notified her account is still blocked more than a week after id sent the afidavid to herm**** capitec, i dealt directly with capitec herm**** thinking it would be resolved with in a few days.