Capitec helping with ****ming vulnerable customers

Capitec Bank is now in the business of allowing unauthorized transactions on my account and their refusal to take accountability when I lodge complaint with them.

Recently, a transaction from Web Africa was debited from my account without my authorization, despite the fact that I had already canceled my service with them. When I raised this issue with Capitec, they refused to reverse the transaction, stating that I must obtain a letter from the merchant. However, Web Africa has blatantly ignored my complaints, only responding when they chose to, which makes it extremely difficult for me to obtain the required letter. Capitec’s insistence on this process is unfair, as I have provided all necessary proof that I did not authorize the transaction.

This is not the first time I have experienced such poor service from Capitec. Previously, an unauthorized transaction from "Lee Morgan" mysteriously appeared on my account. I have never had any dealings with this entity, yet Capitec refused to reverse the transaction. Instead, they closed my case, citing an inability to reach me via phone – despite the fact that their calls were made during my working hours, making it impossible for me to answer.

I am extremely disappointed in Capitec Bank’s failure to protect its customers from unauthorized debits. As someone who has actively recommended and defended the brand, I feel betrayed. Their actions suggest that they prioritize corporate interests over the rights of their customers, leaving vulnerable individuals without recourse.