Capitec - Heart Attack

On Friday the 4th of January I processed an inter bank transfer for immediate payment. 3 days later the funds neither reflect in my Capitec or FNB account. I've called into the contact center to hear often used but never sincere - We apologies for your experience. Technically I feel ****** because the funds appear in neither one of my accounts. Your advisers responses ranges from passing the buck to general incompetence, with their favorite word being ESCALATED. My blood pressure has escalated and my thresh hold for tolerance is close to non existent.