Capitec headoffice disappointing

Im so disappointed in Capitec headoffice. Payflex took 3 amounts from my account unauthorized they were able to reverse it on the 25th of this month and they took it again on the 28th unauthorized and they didnt want to reverse it or investigate or put in a query even the consultant who helped me at the branch were shocked that they did not want to help and she spoke to 2 persons at headoffice and she agreed with me that that is why capitec is losing clients. The amount that they took is as follow 1 x R94.50 and 2 x R194.87