CD
Christine D
1 reviews | Active since Jan 2016
16 Jan 2025, 14:04
Capitec head office call centre departments dragging their feet deliberately
The one star is for the call centre. I have been waiting years and months for to have my record clear after being victimized. Now Capitec Bank Call Centre, DR departments and all other inclusive insists on punishing me more by not sorting this out. How does it take a bank hours to update their systems when all documents are there plus they have my actual credit report from a reputable credit bureau ( the same one they prefer to use) confirming that my record is clear yet they are unable or unwilling to assist a client that has banked with them for years.
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Christine D's updateReviewer Update
16 Jan 2025, 14:56It is now 14h50. I have been at Capitec Bank Northmead Square since this morning. The staff and manager at the branch have done their part to assist me. It seems the call centre is now just waiting for the branch to close( I am refusing to leave until this is sorted) in order to get their way with making a client wait another 3 to 5 working days on top of years and months of punishment.
CD
Christine D's update16 Jan 2025, 14:56
Reviewer Update
It is now 14h50. I have been at Capitec Bank Northmead Square since this morning. The staff and manager at the branch have done their part to assist me. It seems the call centre is now just waiting for the branch to close( I am refusing to leave until this is sorted) in order to get their way with making a client wait another 3 to 5 working days on top of years and months of punishment.