Capitec head office

Please tell me how the hell do i call capitec loan department to tell them that they deducted the money on the wrong date and they go and dispute the money and charge me the dispute fee of R50.00. 1st of all you are wrong for coming into my account earlier, your consultant are very impatient and rude. I was talking to Nthabiseng from client care services i had to tell her that if she hang the call on me i am going to report her.what bull**** of a service is this???