wB
wesley B

1 reviews | Active since Jul 2015

14 Dec 2018, 12:13

Capitec hates the working class

I was recently rejected by capitec for a credit card because I am weekly paid, although I meet all the requirements they advertise. Nobody can explain why I am rejected,but I am constantly bombarded with sms's and emails telling me to apply for a credit card. I'm not sure what capitec has against the working class, but why keep telling me to apply for something and then when I do go into q capitec branch treat me like I have the plague when I say I'm weekly paid. It's sad because capitec used to be the best bank but their level of customer service is declining rapidly.

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Dec 2018, 14:02
Official
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 

Best regards,