Capitec hasn't collected my funeral cover premiums after i made a claim on the insurance. Its been three months now.

Capitec haven't collected my funeral cover amount/ premium. It's been three (3) months now, and on the App, its indicates that '' no outstanding amount on this policy''. I have called and went to their branch countless time and no positive results yield. I am now thinking Capitec funeral cover is ***** / ****. This started after I made a claim of R20 000 in Nov 2024. The incident nr.***. I am afraid that i am now covered.