Capitec has very poor service and there head office and customer care is useless

I have an issue with the people at your head office who is working with sequestration documents and removing statusses on clients profile.

I went to the branch to update my status as I have a court order stating that I have repaid my debts and that my name is cleared. The lady assisting me is very helpful. However, the department handeling the matter is useless. It is 3 weeks later, they said 5 days and then they said 7 to 14 days. The time has passed and we are not getting any feedback from them and every time she calls she is assured that we will get feedback. They are not responding to the emails at all and they are not assisting in the matter.

This is very frustrating as I have been struggling with this and it is pathetic service provided from the sequestrasion department. I am unable to do anything because my profile cannot be updated. And on top of that I bought airtime on the app and the money got deducted from my account but I still havent received the airtime. This is 2 weeks back and there is still no investigation done. It is not my fault that your systems have glitches or go offline. I am only a client who wants service from a bank.

This is poor service delivery and that is what a bank is there for. Service delivery.

Can you please attend to this matter urgently as I am wasting time going back amf forth. I have more luck talking to a wall than getting assistance to update my profile at the bank. Again it is by order of the court that my name has been cleared and my sequestration has been completed. What has to be investigated. The letters has been sent it is just to update and how is it possible to have compitent people in that possition to provide this service and the service cannot be provided. It is not it means that the people in that department handeling my things are not competent and they dont know what they are doing.

Just to emphasize, the complaint is not against the cosultant at the branch, but the people she has escalated to.

I laid a complaint an havent gotten feedback even after promoting to deal qith complaints fast and efficiantly.