MT
Mufhati T
1 reviews | Active since Sept 2015
14 Jun 2024, 13:15
Capitec has *********** team and lack of resolve
Capitec is unable to resolve my ***** query which happened on the 19th of April 2024, all that they are better on doing is charge you for printing you a new card at a cost to curb further *****.
I have been told several times that my cade has been escalated and to date i have not been contacted. I asked for a refund on the money taken and to date, nothing.
Be careful not to ise this bank as your only banker, i would be cautious if my income need to be paid to this bank. Get a more secured bank people. Their response to security breaches, and remedy thereafter sucks.
Damn!!!
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Replies (2)
Capitec Bank's replyOfficial
14 Jun 2024, 14:11Good day Mufhati
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply14 Jun 2024, 14:11
Official
Good day Mufhati
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
MT
Mufhati T's updateReviewer Update
17 Jun 2024, 07:42This is the response i received from Capitec 3 days ago. To date, the call which i was meant to receive after 2 hours might turn into another 2 weeks.
This is what they do best, even when you call to follow up, all the promise you is a call and it never happens.
Capitec, pull up your socks and start working, you must always remind yourself that you are not the only bank around.
Investigation into your complaint has started.
My name is Bandile, and I am Investigating your complaint. I will contact you within 2 hours to discuss your complaint and how we can resolve it.
Need to contact us? Simply respond to this email without changing the subject line.
Kind Regards
Bandile Bleki
Complaints Management Officer
Capitec***
This is what they do best, even when you call to follow up, all the promise you is a call and it never happens.
Capitec, pull up your socks and start working, you must always remind yourself that you are not the only bank around.
Investigation into your complaint has started.
My name is Bandile, and I am Investigating your complaint. I will contact you within 2 hours to discuss your complaint and how we can resolve it.
Need to contact us? Simply respond to this email without changing the subject line.
Kind Regards
Bandile Bleki
Complaints Management Officer
Capitec***
MT
Mufhati T's update17 Jun 2024, 07:42
Reviewer Update
This is the response i received from Capitec 3 days ago. To date, the call which i was meant to receive after 2 hours might turn into another 2 weeks.
This is what they do best, even when you call to follow up, all the promise you is a call and it never happens.
Capitec, pull up your socks and start working, you must always remind yourself that you are not the only bank around.
Investigation into your complaint has started.
My name is Bandile, and I am Investigating your complaint. I will contact you within 2 hours to discuss your complaint and how we can resolve it.
Need to contact us? Simply respond to this email without changing the subject line.
Kind Regards
Bandile Bleki
Complaints Management Officer
Capitec***
This is what they do best, even when you call to follow up, all the promise you is a call and it never happens.
Capitec, pull up your socks and start working, you must always remind yourself that you are not the only bank around.
Investigation into your complaint has started.
My name is Bandile, and I am Investigating your complaint. I will contact you within 2 hours to discuss your complaint and how we can resolve it.
Need to contact us? Simply respond to this email without changing the subject line.
Kind Regards
Bandile Bleki
Complaints Management Officer
Capitec***