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SHAULEEN C
1 reviews | Active since Apr 2010
31 Dec 2024, 10:03
CAPITEC HAS RUINED MY CREDIT SCORE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Personal Loan - took off payment on the 11th of December, without my consent, causing my FNB account to go into arrears, further inconveniencing me by going to a branch to open a savings account, which now has banking costs, to make said payment that was only signed to go off on the 25th, and to top the cherry on the cake - MY CREDIT SCORE HAS NOW BEEN TARNISHED DUE TO THEIR GROSS NEGLIGENCE
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Replies (2)
Capitec Bank's replyOfficial
31 Dec 2024, 10:42Hi Shauleen, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's reply31 Dec 2024, 10:42
Official
Hi Shauleen, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
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SHAULEEN C's updateReviewer Update
02 Jan 2025, 09:27Clearly your staff need to learn how to deal with a frustrated customer - a frustration that you caused!!!! GET A MANAGER TO PHONE ME!!!!!!!!
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SHAULEEN C's update02 Jan 2025, 09:27
Reviewer Update
Clearly your staff need to learn how to deal with a frustrated customer - a frustration that you caused!!!! GET A MANAGER TO PHONE ME!!!!!!!!