Capitec has ****** our money

I am writing on behalf of my employee. Her account was frozen for illegitimate reasons but we’ve already opened a new account at another bank so that is not the issue. The money in the account has not been released and it has been a month since we first requested it’s retrieval. I have visited the branch about 6 times, a regional manager has been involved and I have emailed my complaint through to the complaints support team. I still don’t have resolution on this. We just want our money so we can walk away from this horrific experience.