Capitec has ****** our money

This is taking me so long to sort out because both my parents have stage four cancer. An item was advertised for sale for R800 by my partner, Mr Tyron Love, and bought by Mr Jayesh on 15 November 2022, who paid though ABSA. He asked for the tracking number and was provided with the one Mr Love received from Postnet.

When Mr Jayesh went to Postnet he was told there is no such tracking number (he had requested it too early for it to be logged into the system). Due to this he thought ***** had taken place and retracted his money from his bank (ABSA) and also sent my Mr Love messages saying he had de*****ed him.

When the tracking number appeared, Mr Love sent it to Mr Jayesh who then apologized profusely via text, and informed his bank that no ***** had taken place (REF No :ASZA-2***8).

Upon visiting Capitec to find out why the app was not working, I was told my account had been flagged for *****. I explained the situation and showed the text from Mr Jayesh, but Capitec require an affidavit from the police from Me (Miss C Charlton, account holder), in order to unblock the account. Capitec Reference Number: ***.

I informed the manager that my partner Mr Love and I are severely immune compromised and would prefer not to have to visit a police station seeing as this was not our fault at all, yet Capitec requires this affidavit in order to unblock my bank account. We have money sitting in that account, which we cannot have access to.