Capitec has no response

I informed Capitec Bank of my circumstances with a company called Casa Blanca Logistics. They said that they will send me an email with case number as soon as possible after I told them that we don’t have time as the storage fees are getting steeper by the day and we can’t afford to drag this issue out. I am still waiting for the case number and a reply on this matter. Is there any one that is able to respond in a time effective manner?