Capitec has no EQ

At the beginning of Feb 2024, I requested the bank to close my late son’s account. After a brief wait, I was advised my request was forwarded to their Deceased Estates department. After hearing nothing from them, I emailed the Complaints Manager who also told me to wait. Given my sad traumatized state, I expect more but on 29 Feb, I have still not heard anything from this pathetic department. Can’t believe their ineffectiveness in my difficult time.