Capitec has no compassion for their clients

The 25th of October2018 I went to standard bank atm in Harrison street Johannesburg to draw money to make a new id. The atm looked funny this guy approached me pretending to help me he took my card and said I should lift the card pretending to put it in. I told him that he did not give my card back he said I should put in my pin and press canceled I asked my card again he insisted that my card was in the machine than he disappeared. A second guy approached me what happened I told him he told me the same story of putting my pin in and press cancel and he also disappeared the guy told me mam please rush to the nearest branch and cancel your card. When I got to Capitec Plein street I told the lady at the door what happened she gave me a ticket and I went straight to a consultant. The consultant who helped me couldn't log into her system she moved me to a second pc where she still couldn't log in and we were only two clients in the bank how could the system be so slow than eventually when she logged in R4000 was already out of my account where they made two withdrawals of R2000. She did not even log a call to report the incident. I went to campus the same day to log a call. I was told it will be investigated and I will get feedback after 8 working days. Capitecs ***** division phoned me after 4 working days asking me to tell my story which I did just to tell me my claim was declined cause the money was withdrawn with my and and my pin. This is money I worked hard for I'm a single mother still recovering and trying to cover my debts which I couldn't pay due to the *******. I feel this was an inside job the consultants are working with the guys who robs people. Due to this I decided to close my capitec account don't want to deal with them anymore they got insurance for the money I worked for so hard and just lost it so easily if it was another bank Institute I would have gotten my money back. I will expose them for the ****** they are. I will rather deal with a bank who puts their clients needs first not a bank who condones what ********** does