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Lizaan A
1 reviews | Active since Apr 2020
27 Jan 2022, 15:41
Capitec has my debit order date wrong and it is effecting my payment profile and credit score!!!!
Why does Capitec have my debit order date wrong...I always get my salary into my bank account by the end of the month (on the last Friday of every month) or by the 28th...on the 26 of this month (yesterday) I received a SMS from Capitec telling me that no loan repayment was received so my credit insurance was not paid? What is this and why is it even happening as it is way too early for my debit order date and this is effecting my payment profile and my credit score.... please sort this out...and on top of it I also received a SMS that I didn't qualify for cash back this month with the Capitec payment challenge!!! I am so disappointed
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Replies (4)
Capitec Bank's replyOfficial
27 Jan 2022, 19:04Good day Lizaan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply27 Jan 2022, 19:04
Official
Good day Lizaan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Lizaan A's updateReviewer Update
29 Jan 2022, 07:45Hi Abigail, so yesterday late night I did as you said that I should transfer the money into my loan account if the debit order does not go off...but very early this morning the debit order went off ....so now I paid double in 1 month and I can't afford it...so is it possible to get the money back that I transferred
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Lizaan A's update29 Jan 2022, 07:45
Reviewer Update
Hi Abigail, so yesterday late night I did as you said that I should transfer the money into my loan account if the debit order does not go off...but very early this morning the debit order went off ....so now I paid double in 1 month and I can't afford it...so is it possible to get the money back that I transferred
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Lizaan A's updateReviewer Update
01 Feb 2022, 12:04Why has no one came back to me??!! Should I do another review or will someone sort this out? I did as Abigail explained and she has not came back to me ...I wrote my reply on the 29th of January already
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Lizaan A's update01 Feb 2022, 12:04
Reviewer Update
Why has no one came back to me??!! Should I do another review or will someone sort this out? I did as Abigail explained and she has not came back to me ...I wrote my reply on the 29th of January already
Capitec Bank's replyOfficial
03 Mar 2022, 08:57Hi Lizaan
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply03 Mar 2022, 08:57
Official
Hi Lizaan
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank