BM
Bongiwe M
1 reviews | Active since Feb 2012
08 May 2023, 13:31
Capitec has made my life hell!
I have been trying for over a year to try and get Capitec to remove a debit order mandate on my NEDBANK account for an account that had already prescribed! They did this debit order mandate AFTER the account prescribed! I suddenly saw this on my account! I have no words for this honestly, I have screamed pleaded begged,did all but they plainly refuse to remove this mandate! Worse of all they keep insisting they have removed it even after showing them proof mandate is still there! I am made to feel like I'm lying or am insane! Capitec is truly a nightmare! I have never experienced such with any bank, EVER!!😳
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Replies (2)
Capitec Bank's replyOfficial
08 May 2023, 15:41Good day Bongiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 May 2023, 15:41
Official
Good day Bongiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
BM
Bongiwe M's updateReviewer Update
11 May 2023, 16:37Is contacting me meaning 1 missed phone call and an email that says you couldn't get hold of me? Then when I call the number that you furnished on the email I get held up until I run out of airtime? Is that how you solve issues Capitec?😤😤
BM
Bongiwe M's update11 May 2023, 16:37
Reviewer Update
Is contacting me meaning 1 missed phone call and an email that says you couldn't get hold of me? Then when I call the number that you furnished on the email I get held up until I run out of airtime? Is that how you solve issues Capitec?😤😤