Capitec has made my Banking Complicated

Good day,

I will not even begin to try start from the beginning but in essence , Capitec has over complicated my banking life.

I walked into the Watercrest branch and looked at changing banks and moving over to the "simplified" Banking Solution, being Capitec. One of the main items I discussed was closing other bank accounts,, consolodating my loans and moving everything over.

Almost 3 months later, I sit with bank accounts between two banks, debit orders coming off on both accounts and Capitec cannot seem to be able to provide me a loan solution to move everything across.

Numerous emails to Capitec themselves, numerous visits to the branch and still no assistance. They do not respond to emails, nor do they phone you. The shift the responsibility and blame "the credit bereau or the other bank as to the reason why I cannot move my accounts. However they cannot answer simple quetions.

Capitec provide no feedback to emails, no phone calls, if they do, they take forever to respond. However they will be quick to respond when I commented on Twitter

Worst move ever!

Incident# ********** 4