Capitec Has Lost Its Purpose – Poor Service at Chris Hani Mall

I have been a loyal Capitec client for years, with my salary paid directly into my account. Recently, I app**** for a credit facility for which I qualified. A manager (Puleng) at the Chris Hani Mall branch even verified everything and signed off.

What should have been a simple credit enquiry turned into days of delays and poor communication:

I was told to return the next day for “employment verification.”

I comp****, only to spend another 1h20 at the branch and then be told once again to return the following day.

This is not the fast, simple banking that Capitec promises. Instead, it has become poor service, poor communication, and a complete disregard for the client’s time.

I am extremely disappointed. Capitec has lost its values, its edge, and my trust. I will be moving my account to another bank. Word of advice to fellow netizens: stick to the mainstream banks. At least they still understand service.