CV
Charne V
1 reviews | Active since Apr 2017
25 Jan 2021, 05:36
Capitec has lost a payment of mine
My company sent me a reimbur*****t of roughly R1400 on 05-01-2021 and after two weeks, I reached out to Capitec's Forex department ans the funds had come from an international bank account. Capitec then asked me for proof, which I gave. This proof, despite having ALL the details on was not good enough so they asked me for an MT103 form which CANNOT be given!
I feel ******! How in the HELL does a payment made to me just go missing like that?!
Times are tough as is and now I have to struggle to get my payment! These will be ongoing payments.... do I have to struggle every month??????
FIND MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
25 Jan 2021, 06:40Good day Charné
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply25 Jan 2021, 06:40
Official
Good day Charné
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
CV
Charne V's updateReviewer Update
26 Jan 2021, 06:00I am sorry, but you have not been helpful AT ALL!!!! You are still insisting I give the MT103 form which I simply CANNOT provide as I already explained that it was a low priority payment. I have a proof of payment from HSBC so I do not see why this does not help you. 21 days later and my money is still missing! R1400 is A LOT of money for me. Im at a loss and this experience makes me want to move banks as the cheaper charges are just not worth money going missing
CV
Charne V's update26 Jan 2021, 06:00
Reviewer Update
I am sorry, but you have not been helpful AT ALL!!!! You are still insisting I give the MT103 form which I simply CANNOT provide as I already explained that it was a low priority payment. I have a proof of payment from HSBC so I do not see why this does not help you. 21 days later and my money is still missing! R1400 is A LOT of money for me. Im at a loss and this experience makes me want to move banks as the cheaper charges are just not worth money going missing
CV
Charne V's updateReviewer Update
27 Jan 2021, 07:13Capitec I AM FRUSTRATED AND I NEED YOU TO PLEASE LOCATE MY MONEY THAT WAS TRANSFERRED ON 5 JANUARY!!!!!! I WAS PROMISED FEEDBACK FROM FOREX YESTERDAY, BUT NOTHING!!!!!! PLEASE CAN THIS BE ESCALATED
CV
Charne V's update27 Jan 2021, 07:13
Reviewer Update
Capitec I AM FRUSTRATED AND I NEED YOU TO PLEASE LOCATE MY MONEY THAT WAS TRANSFERRED ON 5 JANUARY!!!!!! I WAS PROMISED FEEDBACK FROM FOREX YESTERDAY, BUT NOTHING!!!!!! PLEASE CAN THIS BE ESCALATED
CV
Charne V's updateReviewer Update
27 Jan 2021, 09:59My money is missing and it was paid out to Caputec who cant locate it. If money does not reach the intended recipient then its THEFT!!!!!
CV
Charne V's update27 Jan 2021, 09:59
Reviewer Update
My money is missing and it was paid out to Caputec who cant locate it. If money does not reach the intended recipient then its THEFT!!!!!