Capitec has left me stranded in another country with no access to account.

Capitec Business has once again let us down in a MAJOR way. In planning for an international trip I alerted the bank of where I would be. They confirmed everything was fine and my card would work. My card hasn't worked once in almost a week in a foreign country. The responses from my business banker Nonhlanhla can take days between responses. My app has now kicked me out after entering the correct password which I have had for months. Logging in online it accepts my correct password but then tells me I have been logged out. The number given to reset password has completely different options than what is given and going to the password reset option it comes up with sub options nothing to do with password. The whole system is faulty. The money wasted on an international business trip is astronomical 10s of thousands and I cannot get around or pay for anything I can't even transfer money. I can't buy airtime and logging onto wifi I cannot now see if there are any nefarious things happening on my account. I have given contact information and said to contact me via phone and the response is it has been escalated. Appalling service once again from the worst bank I have ever dealt with. Basically stranded in another country unable to attend important business meetings and Capitec does not care whatsoever.