MK
Mapule K
1 reviews | Active since Jul 2025
18 Jul 2025, 06:26
Capitec has grown bigger, they now think customers are useless
I spoke to some Stephanie James from the complaints management where I submitted an affidavit, despite my plea to have them open my account so I can receive the salary, girl treated me like a ********. Despite 14 years of banking with Capitec they are now treating us like ****, maybe they are bigger than their customers now. I want that ****en account closed permanently so my salary does not block. You clearly dont give a **** about customers. Stephanie was very bossy and insulting. Bullies should not be allowed to engage with customers!!!!!! Open my account or close it permanently💔💔💔💔💔🚮🚮🚮🚮
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Replies (4)MK
Mapule K's updateReviewer Update
18 Jul 2025, 06:32Stephanie kept telling me that she cant keep the case open although it is not resolved. I am failing to understand that a bank you kept a salary in for 14 years would not care to resolve your issue but rather focus on stats, go listen to our conversation with her yesterday morning on ***, the girl was bossy, bully and patronising. She kept insisting there is nothing they can do. Close that account permanently so I take my salary to places where ubuntu still exists. No customer deserves the treatment capitec gives. Remove Stephanie , she cant be verbally abusing customers. Go listen to the call
MK
Mapule K's update18 Jul 2025, 06:32
Reviewer Update
Stephanie kept telling me that she cant keep the case open although it is not resolved. I am failing to understand that a bank you kept a salary in for 14 years would not care to resolve your issue but rather focus on stats, go listen to our conversation with her yesterday morning on ***, the girl was bossy, bully and patronising. She kept insisting there is nothing they can do. Close that account permanently so I take my salary to places where ubuntu still exists. No customer deserves the treatment capitec gives. Remove Stephanie , she cant be verbally abusing customers. Go listen to the call
MK
Mapule K's updateReviewer Update
18 Jul 2025, 06:34Good day Gerrie,
I hope you are well and want to inform you about the abuse I am getting from your bank.
For more than 14 years, I have banked with you from my little R10 000 salary to over R50 000 today.The abuse ranges from having to having to open a new account every time my passport number changes to having the account blocked every minute.
I recently had my wife send me R4000and your ***** division blocked the account I use to survive and receive a salary into.
It seems like in their world loyalty does not count. I am writing to you in order to express my disappointment in you as a person and the organisation you lead.
This is like a bunch of unprofessional beings that enjoy abusing customers emotionally and financially.
I can send you a full detailed list with several incidents where your people blocked my account.
As a professional that makes an honest living and struggles like everyone, I do not need to be abused so many times.If your bank is not professional and/or foreigner friendly please close my account permanently, it is better to end the relationship than having to write a police affidavit every time my wife that banks with capitec sends me some money.
I am beyond disappointed and as powerless and broke I am right now, I pray that no one gets abused by their financial institution as I am.
I have attached the proof of payment and also added below some stupid messages from the ***** division at mid night.
You capitec are the biggest nightmare of my life:
I hope you are well and want to inform you about the abuse I am getting from your bank.
For more than 14 years, I have banked with you from my little R10 000 salary to over R50 000 today.The abuse ranges from having to having to open a new account every time my passport number changes to having the account blocked every minute.
I recently had my wife send me R4000and your ***** division blocked the account I use to survive and receive a salary into.
It seems like in their world loyalty does not count. I am writing to you in order to express my disappointment in you as a person and the organisation you lead.
This is like a bunch of unprofessional beings that enjoy abusing customers emotionally and financially.
I can send you a full detailed list with several incidents where your people blocked my account.
As a professional that makes an honest living and struggles like everyone, I do not need to be abused so many times.If your bank is not professional and/or foreigner friendly please close my account permanently, it is better to end the relationship than having to write a police affidavit every time my wife that banks with capitec sends me some money.
I am beyond disappointed and as powerless and broke I am right now, I pray that no one gets abused by their financial institution as I am.
I have attached the proof of payment and also added below some stupid messages from the ***** division at mid night.
You capitec are the biggest nightmare of my life:
MK
Mapule K's update18 Jul 2025, 06:34
Reviewer Update
Good day Gerrie,
I hope you are well and want to inform you about the abuse I am getting from your bank.
For more than 14 years, I have banked with you from my little R10 000 salary to over R50 000 today.The abuse ranges from having to having to open a new account every time my passport number changes to having the account blocked every minute.
I recently had my wife send me R4000and your ***** division blocked the account I use to survive and receive a salary into.
It seems like in their world loyalty does not count. I am writing to you in order to express my disappointment in you as a person and the organisation you lead.
This is like a bunch of unprofessional beings that enjoy abusing customers emotionally and financially.
I can send you a full detailed list with several incidents where your people blocked my account.
As a professional that makes an honest living and struggles like everyone, I do not need to be abused so many times.If your bank is not professional and/or foreigner friendly please close my account permanently, it is better to end the relationship than having to write a police affidavit every time my wife that banks with capitec sends me some money.
I am beyond disappointed and as powerless and broke I am right now, I pray that no one gets abused by their financial institution as I am.
I have attached the proof of payment and also added below some stupid messages from the ***** division at mid night.
You capitec are the biggest nightmare of my life:
I hope you are well and want to inform you about the abuse I am getting from your bank.
For more than 14 years, I have banked with you from my little R10 000 salary to over R50 000 today.The abuse ranges from having to having to open a new account every time my passport number changes to having the account blocked every minute.
I recently had my wife send me R4000and your ***** division blocked the account I use to survive and receive a salary into.
It seems like in their world loyalty does not count. I am writing to you in order to express my disappointment in you as a person and the organisation you lead.
This is like a bunch of unprofessional beings that enjoy abusing customers emotionally and financially.
I can send you a full detailed list with several incidents where your people blocked my account.
As a professional that makes an honest living and struggles like everyone, I do not need to be abused so many times.If your bank is not professional and/or foreigner friendly please close my account permanently, it is better to end the relationship than having to write a police affidavit every time my wife that banks with capitec sends me some money.
I am beyond disappointed and as powerless and broke I am right now, I pray that no one gets abused by their financial institution as I am.
I have attached the proof of payment and also added below some stupid messages from the ***** division at mid night.
You capitec are the biggest nightmare of my life:
Capitec Bank's replyOfficial
18 Jul 2025, 06:37Good day Mapule
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Capitec Bank's reply18 Jul 2025, 06:37
Official
Good day Mapule
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
MK
Mapule K's updateReviewer Update
18 Jul 2025, 06:46You keep saying this but not resolving my issue, you have said it for the past 3 days. I will be in one of your branches today and wont leave until this is resolved. How much anxiety does one take about not receiving a salary in this difficult economy????💔💔💔💔💔 just close this bank down😭😭😭😭😭
MK
Mapule K's update18 Jul 2025, 06:46
Reviewer Update
You keep saying this but not resolving my issue, you have said it for the past 3 days. I will be in one of your branches today and wont leave until this is resolved. How much anxiety does one take about not receiving a salary in this difficult economy????💔💔💔💔💔 just close this bank down😭😭😭😭😭