JK
Jill K

1 reviews | Active since Jul 2016

02 Nov 2022, 17:44

Capitec has got too big for its boots. It's a real loss.

If something sounds too good to be true, it probably is. Capitec began with a bang. Everything about it pulled us in, in droves. Excellent experience. Then, it seemed to get too big, and did not add resources to support the ever growing need of more and more customers. eg the queues at ATMs is not only a joke, it has caused a number of people to move back to their old banks - - the ones we couldn't stand. They clearly need a growth plan, starting with enough ATMs, AND enough cash in them.

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Nov 2022, 18:56
Official
Good day Jill

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
 
Kind regards 
Capitec Bank