Capitec has failed me.

I am very disappointed at Capitec, My name is Zizipo Sinazo Bota and I was ****med by someone who uses Capitec, he was selling me a car and I did a transfer into his Capitec account and he blocked me after the transaction, I went to Capitec in Mdantsane City to lodge a complaint with al the proof( the chats with the ******* and an affidavit from the SAPS) and they told me to open a case with the SAPS and come with a case number they will help me of which I did, they told me they will block the *******'s account number but up until today they have not done that. I then went to the branch for a follow up and was helped by the branch Manager named Thembisa who told me there is absolutely nothing they can do to help after all the up and down i did to get help. I also use Capitec and I did the transfer using my Capitec account and they are telling me they can't even tell me the name of the account holder I transferred the money too even though I have a case number. I also called their callcenter and asked them to transfer me to their ***** department and they refused.