Capitec has done it again disappointment after disapointment

Incident # ***7 I have just managed to clear this incident up after months of of struggling now, I phone capitec to find out what is going on with my Quickbooks account and they have terminated their contract with Quickbooks because apparently QuickBooks wanted to charge them a service fee, you would think they would ask their clients first if they would be prepared to pay the fee but they just terminated without even notify me.