Capitec has blocked my account

I’m truly sorry to hear what you’re going through. I can imagine how stressful and disappointing this must feel, especially after being with Capitec for more than 12 years. I want to help you get clarity and make sure your account is attended to as soon as possible. To assist you further, may I please ask a few quick questions so I can understand exactly what is causing the delay? 🔎 Just to confirm: -When was your account blocked, and did you receive any SMS or email explaining the reason? -Were you asked to submit any documents or visit a branch before the account can be unblocked? -Have you already logged a case, and if so, do you have the case/reference number? -Were you assisted by *****, Compliance, or a branch consultant? These details will help me see where the process is stuck and what the next best step is for you.