Capitec has been stringing me along after promising to refund R7,000 ******

Dear HelloPeter, I am deeply frustrated with how Capitec Bank has handled my case involving cyber ***** on my account. I noticed that small amounts of money were disappearing from my account and reported it immediately. After a long investigation, Capitec confirmed that around R7,000 had been ****** through cyber ***** — and that I was not responsible. I was told the money would be refunded within three months. That was more than five months ago, and I am still waiting. Not a single cent has been repaid. To make matters worse, I cannot close my Capitec account because the refund is still “pending.” Every few months, the bank contacts me demanding payment for “outstanding administration fees,” saying the refund cannot be processed otherwise. I have paid these fees repeatedly — yet nothing happens. Each time I follow up, I get the same response: “Please be patient.” This is completely unacceptable. Capitec has already confirmed I was the victim, not the culprit. There is absolutely no reason why the refund should still be delayed after all this time. I expect Capitec to resolve this immediately, refund the R7,000 owed to me, and provide a clear explanation for the ongoing delay and poor communication. Sincerely, Nicholas Gerber