Capitec has a flawed system! Bad customer service

I had a withdrawal from my account that I didn't do. I called the customer service call center and was asked the stupid questions. I am the account holder but the flawed rotten system couldn't assist me further due to answers incorrect. I am so angry! I call the branch they can't assist so I informed them I will then come and close the account. I am then told by the person that I cant close the account there. They don't have the facilities to do so. I hate you Capitec! You might have the cheapest rates but your service is even more cheap! I will ensure I advocate that anyone I know never opens an account with Capitec.