Capitec harbouring ********!!!!

capitec must be the most unhelpful bank ive ever banked with. i was ****med by a fellow capitec bank account holder with whom we had a ''mutual business agreement'' i paid an ammount of R2500 to this persons account but never received the services / products we agreed on. i immediately notified capitec and spoke to 2 different consultants on the 2nd call i spoke to an agent named Lenkoe Gafane who i had to chase after for a week to finally get feedback , even just to acknowledge my email. today after 3 weeks of logging the incident im told the so called ******* who ****med me out of my hard earned cash said we had an agreement of which i never disputed however he was dishonest and failed to ohnour what we had agreed upon i sent proof of the communication that ive had with this person to capitec in the communication he acknowledges that he will refund me my money but has failed to and has even blocked me on all platforms. if you doubt the authenticity of the messages between me and this ******* i can easily go to any capitec bank and show them the messages but it seems capitec has taken sides in this matter and has made it even further impossible for me to get my money back , this person will no longer bank with capitec as he already knows there is an issue with his account. so where do i stand ?? i have just lost all hope of ever geting my money back thanks to Capitec and their unhelpfullness and inefeciency..........